• Ascentra Takes Helpful Measures to COVID-19 Response Efforts

    • Share:
    March 17, 2020
    Ascentra Credit Union is financially strong and well prepared to serve its members during uncertain and turbulent times.  Ascentra is taking measures to ensure the health and safety of staff, members, and the region while addressing financial hardships that people may face as a result of the COVID-19 pandemic.

    Ascentra Credit Union will temporarily suspend lobby services in its ten branches located throughout Clinton, LeClaire, the Quad Cities and Muscatine starting Wednesday, March 18. The drive up windows will be open regular business hours. Members needing to visit the offices for loan closings, opening new accounts, accessing safe deposit boxes, and Ascentra Retirement & Investment Services can do so by appointment. Please call 563-355-0152 ext. 0 to schedule an appointment.  All educational seminars have been postponed.

    “The well-being of our members, staff, and the community is of utmost importance to us,” said Ascentra President and CEO, Dale Owen. “We are all going through this together, and will be making services available while practicing social health safety measures that are in everyone’s best interest.”

    To help with the financial hardships people may be facing, an Emergency Loan is now available that includes no payments for 60 days, interest rate as low as 2.99% APR, amounts up to $5,000 and terms up to 36 months (credit underwriting standards apply).

    Additionally, Ascentra will be waiving the Skip-A-Payment processing fee now through the end of May.  Members may access this form online.  

    “Technology has made it easy for many to access our financial services,” added Owen.  “Loans can be done online or by calling us; you can even securely sign documents digitally through email. Our new online chat feature is available to offer additional assistance.”

    People may manage accounts online, through the Ascentra app, and by calling the Digital Branch at 563-355-0152. 

    As a strong community partner, Ascentra knows the affects will be felt regionally.  To help with local efforts, the Ascentra Credit Union Foundation has donated $10,000 to the Quad Cities Disaster Recovery Fund.  The fund is managed by the Quad Cities Community Foundation and will first focus on disproportionately affected communities by addressing the economic impact of reduced and lost work already resulting from the outbreak, immediate needs of vulnerable populations caused by coronavirus-related closures, and the increased demand for medical information and support.  The long-term application of the fund will focus on additional needs that will inevitably arise.

    For the latest news and updated information about Ascentra’s response to the COVID-19 pandemic visit Ascentra.org/Covid19.

    Alvaro Macias, Community Development Coordinator
    (563) 243-6320